Service terms

• An enquiry or intro call does not commit you to anything.
• If the work is a fit, you receive a written proposal setting out the scope, price, payment terms and timings.
• Work begins once you accept the proposal and service agreement in writing and any agreed deposit is paid. That written agreement governs the project and takes priority over website descriptions.

Package inclusions, delivery dates and responsibilities are confirmed in writing before work begins. Delivery depends on receiving the agreed information, assets, access and approvals. Changes outside the agreed scope are quoted separately before any extra work starts.

Third-party domain, hosting, booking-system, payment-processing and other software charges are separate unless expressly included in your written proposal. Accounts are set up in your name wherever possible, and their providers' own terms apply.

Google controls Business Profile eligibility, verification and visibility. Setup support does not guarantee approval, rankings or bookings.

Marketing support and planning do not guarantee a particular level of enquiries, bookings or revenue. Examples and figures shown on this website are illustrative.

Where a project includes help with privacy notices, cookie information or a cookie banner, this is practical implementation support based on how your business tells me it uses data. It is not personalised legal advice or a guarantee of legal compliance. You approve the final wording.

Email lily@lilybrunning.com. See also the privacy policy.